Required plug-ins and drivers for Windows users

When uploading devices for the first time, the therapy management system may require certain components, called software drivers. These must be installed so that you can upload devices. If your computer is running the Windows 7, Windows 8, Windows 8.1, or Windows 10 operating system, you must log in to Windows as an administrator to complete the installation. For details, see Logging in to Windows as an administrator.

For uploads, the system requires your Internet browser to have the Oracle Java Plug-in. The plug-in allows your web browser to run the device upload program (applet). If the plug-in is not installed, the system detects this and lets you know. The system then gives you the option of installing it before your first device upload. For more information about installing the plug-in, see Downloading the Java Plug-in.

The system also requires a driver, called the SerialPort package file, to be installed. This driver extends the capabilities of the plug-in so it can gather data from the serial communications port on your computer. You will be given the option of installing this driver before your first device upload. For more information, see Downloading the SerialPort driver.

If you are uploading a supported Bayer meter that has a USB connector, the system may need to install a software driver for it. This may occur the first time you perform an upload with this device. For more information, see Installing the Bayer USB driver.

Note: For all supported Bayer meters that require a USB cable to upload data, you need to perform the driver installation procedure yourself, using the cable, driver installation CD, and instructions provided by the manufacturer. It is a one-time procedure that you must complete before uploading the meter to CareLink.

If you are using CareLink USB, you may need to install a software driver for it. This may occur during your first upload when you select CareLink USB for your communication device. See Installing the CareLink USB Driver for detailed steps.

In addition, if you are using the BD USB interface cable, the system may require installation of the driver for it. This may occur during your first upload when you select the BD USB interface cable for your communication device. For more information, see Installing the BD USB interface cable driver.

Note: Over time, the system may periodically need to update these software drivers on your computer. When this occurs, you will be prompted during the upload process. Log out and log back in to Windows as an administrator, so that the system can install the updated drivers.